Returns & Exchanges

Due to the perishable nature of our products, we offer a 14-day window for returns or replacements on non-food items and damaged goods. We are committed to ensuring every cup and treat meets our high standards of quality and freshness.

1

Initiate Your Request

Contact our support team within 14 days of delivery with your order number and a photo of the product if it arrived damaged.

2

Receive Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.

3

Pack and Ship

Securely pack the items in their original packaging, include the RMA slip, and drop the package off at any authorized carrier location.

4

Refund Processing

Once your return is inspected at our warehouse, we will issue a full refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing